This Privacy Policy explains how Clean Sweepers handles personal data when visitors use the website, request move-in or move-out cleaning, or communicate with us about a property service.
We may collect contact details, property and service request information, appointment and access instructions, communication records, payment-related details, and limited technical data such as device, browser, and usage information. Where relevant to a cleaning request, we may also process condition photos or notes provided by the user.
We receive data from website forms, phone or email inquiries, booking and scheduling communications, service coordination messages, and information shared during property condition review or completion handover. We may also collect technical data automatically through the website and related systems.
The website may use essential cookies to support core functions, functional cookies to remember preferences, and limited analytics cookies to understand site use. Cookies may be session-based or persistent depending on their purpose.
Users can manage cookies through their browser controls and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session continuity, or other basic website functions.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, provide enough information for us to identify the relevant record and confirm your connection to it. We may ask for additional details before acting on the request, especially where the request concerns booking history, access arrangements, or payment records.
We retain personal data for the period needed to manage inquiries, schedule and complete services, process payments, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If this policy is updated, the revised version will be posted on the website with a new effective date where appropriate. Continued use of the website after an update means the revised policy applies to future processing.
Personal data is used to respond to inquiries, review property condition details, confirm scope and handover timing, prepare custom quotes, arrange appointments and access, carry out the cleaning visit, complete handover, process payments, maintain records, and improve the website and internal operations. We may also use data to address security, fraud prevention, and legal compliance needs.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or other operational tasks. These parties may use the data only for the services they provide to us and are expected to handle it securely.
We may disclose personal data where required by law, court order, or a lawful request from a public authority, or where disclosure is needed to establish, exercise, or defend legal claims. We may also share information to prevent fraud, misuse, or security incidents.
